At Astrovala, we strive to offer insightful and meaningful astrological services. However, due to the nature of personalized and digital products, we have the following refund policy:
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Personalized Readings and Reports: Since personalized astrological readings, reports, and consultations are custom-made and based on specific birth chart data, these services are non-refundable once delivered. We encourage you to review the service details before placing your order.
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Digital Products: All digital products (e.g., e-books, pre-recorded content) are final sale. Once the product has been delivered or accessed, refunds cannot be issued.
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Cancellations: If you wish to cancel a live consultation or session, you may do so up to 24 hours before the scheduled time for a full refund. Cancellations made within 24 hours of the session are not eligible for a refund.
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Service Quality Concerns: If you are dissatisfied with a service or product for any reason, please contact our customer service team at [insert contact email] within 7 days of your purchase. While we cannot guarantee a refund, we will review each case individually and may offer a remedy such as a replacement or a discount on future services.
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Technical Issues: If a technical issue prevents you from accessing a digital product or service, please reach out to us, and we will do our best to resolve the problem promptly. If the issue cannot be resolved, we may issue a refund on a case-by-case basis.
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Return
We have 7 day of return policy once 7 days passed we will not accept any return.
Refund
If approved, refund will be process in original payment method with in 7-10 business day.
Please contact us with any questions or concerns about your purchase at [insert contact email]. info@astrovala.com Your satisfaction is important to us!